Terms of Service for Businesses
Last updated: October 12, 2026
These terms apply to businesses that use Analyticset to run their loyalty program. Analyticset is a service of Grupo Prosperi, S.A. ("we" or "us"). By creating your account you accept these terms on behalf of the business ("you" or the "Business").
1. Your account
You must be 18 or older and authorized to represent the Business. The information you give when creating the account must be accurate. Keep your password and your team's PINs safe: you are responsible for what is done with your account, your portal and your register.
2. Free trial
The free trial lasts 14 days, includes the features of the Multi plan and does not require a credit card. We remind you by email and in the portal before it ends. If you haven't activated a paid plan when it ends, the service is paused that same day: the register stops giving stamps and you can't sign in to the portal. Your customers' cards stay in their Wallet and we don't delete your data; once you activate a plan, everything works again as you left it.
3. Plans and payments
Plan prices are shown in the portal, in US dollars, taxes included. Your plan is billed monthly, or yearly if you choose annual billing, and renews automatically at the end of each period until you cancel. You can cancel at any time from Billing in your portal, or by writing to info@grupoprosperi.com; you keep your plan until the end of the paid period, and partial periods are not refunded unless the law requires it. If we change a price, we notify you at least 30 days in advance and the change applies from your next period. If a payment isn't completed, we may pause the service until it is settled.
Add-ons you add to your plan are billed together with it, in the same period. If you move to a higher plan, add an add-on or switch from monthly to yearly billing, the change is immediate: you pay the full new plan minus a credit for the unused part of the period you already paid, and the new period starts that day. If you move to a lower plan, remove an add-on or switch from yearly to monthly billing, the change starts when the period you already paid ends. The credit only applies to that payment: it is not refunded in cash or kept as a balance. You can make up to three plan changes every 30 days.
4. Your program and your customers
You define and run your loyalty program: its rules, rewards, promotions and messages. You are responsible for honoring it with your customers and for complying with the laws that apply to you, including consumer protection, promotions and commercial messaging laws. You must deliver the rewards your customers earn under your current rules.
5. Your customers' data
The data your customers provide when they sign up belongs to your Business. We process it on your behalf and only to provide the service, as described in our Privacy Policy. We don't sell it or use it for our own advertising. We apply reasonable security measures and will notify you of any incident that affects it. You are responsible for having a lawful basis to use that data and for handling your customers' requests; we help with what the service allows, such as exporting or deleting their data.
6. Your account data
We use your email, your phone number and your Business's information to provide the service, bill for it, support you and send you notices about your account, your trial and your plan. We don't share it with third parties except the providers we need to operate (for example, email delivery, hosting, and Apple and Google for Wallet cards).
7. Acceptable use
You may not use the service for illegal or deceptive activities or activities that harm others, to send messages your customers didn't agree to, or to try to access accounts or systems that aren't yours. We may pause or close an account that breaches these terms, notifying you when possible.
8. Your brand and our platform
You keep the rights to your name, logo and content. You allow us to use them only to show your program in the portal, the sign-up page and your customers' cards. The platform, its code and its design belong to us.
9. Availability
We work to keep the service available at all times, but it may be interrupted for maintenance or for reasons beyond our control, including outages of Apple Wallet, Google Wallet, or internet or email providers. The service is provided "as is".
10. Liability
To the extent permitted by law, we are not liable for indirect damages, lost profits or loss of data, and our total liability to you is limited to what you paid us in the 12 months before the event giving rise to it. Nothing here limits rights that the law does not allow you to waive.
11. Cancellation
You can stop using the service whenever you want. If you want to close your account and have us delete your data and your customers' data, write to us and we will do it within a reasonable time, except what the law requires us to keep. Before that, you can export your customers from the portal.
12. Changes to these terms
If we change these terms, we notify you by email or in the portal at least 15 days before they apply. If you keep using the service after that date, you accept the new terms.
13. Governing law
These terms are governed by the laws of the Republic of Guatemala, without prejudice to the mandatory rules of the place where your Business operates.
14. Contact
Grupo Prosperi, S.A. Avenida Las Américas 24-84, zona 13, Edificio Elemento, Oficina 502, 5th floor, Guatemala City, Guatemala. Email: info@grupoprosperi.com.